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The CXaiS Institute

 

The authority on operational AI readiness for the enterprise.

Most enterprise AI fails before it reaches the people it was built for. Not on the technology, on the readiness. The Institute publishes the research and frameworks leaders use to get ready before they buy.
Insight Papers
The series
 
Four papers that build the case, dimension by dimension. Free to read online. No forms, no gates.
INSIGHT PAPER 01
Operational AI Readiness
Why enterprise AI fails before implementation, and how leaders build the foundation for measurable value. Sets out the six dimensions and the readiness maturity model.
By Rachel Lane
INSIGHT PAPER 02
Workflow Cartography
Why you cannot automate a workflow you have only documented, and how leaders map the process that actually runs, including the parts no one writes down.
By Rachel Lane
NEW!
INSIGHT PAPER 03
Data Readiness
Building the data foundation for enterprise AI. What good enough means per workflow, and why governance and traceability decide whether outputs can be trusted.
 
By Rachel Lane
 
 
 
INSIGHT PAPER 04
The Value at Stake
Measuring the commercial impact of AI. Expressing readiness in the language the board already funds, before the build starts, not reconstructed afterwards.
Forthcoming
The flagship
Enterprise AI Readiness Benchmark
The annual index. The six dimensions, scored across real organisations by sector, turning the framework into the industry standard for AI readiness.
Coming 2027 →
Commentary
The response track
 
Shorter than a paper, and pointed at an argument already in the market. Numbered separately from the series. Free to read online. No forms, no gates.
COMMENTARY 01  ·  GOVERNANCE
The seat nobody is filling
Two governance models are being built in the enterprise. One asks whether AI is safe, the other asks what it costs. Neither asks whether the workflow was worth automating.
By Rachel Lane
Responds to OneTrust 2026, McKinsey Quarterly July 2026
COMMENTARY 02
Next in the track
Commentary responds to what the market publishes, so the next one arrives when something worth answering does.
In progress
Rachel Lane, Founder of CXaiS
Rachel Lane
FOUNDER, CXaiS
The practitioner behind the framework
Research you can act on, not research you just read.
 
Fifteen years designing and delivering CX technology programmes for some of the world's largest brands. Rachel has been inside enough enterprise deployments to know what it looks like when they go wrong, the frantic calls six weeks post go-live, the vendor blame game, the board presentation where no one can explain why the numbers are not moving.
The CXaiS Institute exists to fix what happens before go-live. Every Insight Paper is authored by a practitioner who has run these programmes, not a junior analyst following a template. That is the difference between research you read and research you can act on.
Rachel Lane   Founder, CXaiS · Author of the Insight Paper series

The CXaiS Institute newsletter

Two things worth your inbox.
 

One Thing  /  every Friday

One page. One thing from the week in AI and CX that actually matters, and what it means before your next decision. Plus the industry roundup when the week warrants it. Written by Rachel Lane.

The CXaiS Institute  /  monthly

Our research and frameworks on operational AI readiness. Insight Papers, best-practice guides, and the occasional argument. Evidenced, and free to read.

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